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In most organisations, all transactions – material, money, assets, resource – are tracked for monitoring the status and progress. Currently many of these organisations use standard or custom-developed software packages (typical ERPs) for the same. However, real challenge in efficiently and effectively executing the business objectives are mostly non-transaction oriented, such as Communication, Commitments, Actions, Issues, Experience, Feedbacks and Customer Perceptions. Most organisations depend upon their employees and Management to implement them in "right spirit" and "trust" all is going well. With these "non-transaction" items being so critical to the organisation business,
success both in the short and long terms, it is imperative that they need to be "controlled" and "continually improved". Our IMS product attempts to bring all non-transaction oriented actions under a common platform for organisations to record, monitor and continually improve upon them. It is a hosted & supported web based system providing comprehensive solution to every organisation needs. It is also a great tool for businesses to implement for implementation of various Quality Management Systems like ISO 9000 & ISO 14000 and CMMi with real intent to improve organisational efficiency and customer satisfaction.
With competition growing by day, it is the experience of the customers with company's products and services that matters most and that determines the company's future. Gone are the days where one looks constantly for new customers ignoring the existing ones. It is imperative for the companies to keep the existing customers continuously engaged, serve to their satisfaction and generate more business through them and through their referrals.
Here are some statistics mined across internet that highlight the importance of positive customer experience and retention:
It is true that many organisations are quite far from their customers with many layers (braches / outlets, franchisee / reseller network) in-between them. It is equally true that many customers also find it almost impossible to reach-out to the right persons in the organisation and be heard. It is very essential for long term success of the businesses to have their eyes and ears on the ground constantly to understand the pulse of the customers, and take actions to address the gaps between expectations and delivery. Our product will help the businesses to reach-out to customers proactively, engage with them actively, understand their needs and expectations, and guide the organisation to be more customer-centric.
Over 40% of all workforces are mobile in most front-end Organisations. How effectively these field forces are managed determine the effectiveness and efficiency of the entire organisation. Collecting customer data from the field, inspecting field assets, auditing field operations, booking a new sales order are the tasks that routinely happen in the field, but are largely manual even today.
Some of the key benefits of using an automated FFM are detailed below:
Our Field Force Management solution allows organisations to automate field activities starting from first contact to completion of the service / delivery. Our solution enhances the credibility of data collected from the field by geo-tagging and time-stamping the activities, allows new tasks to be assigned to field workers and gives management real time visibility into happenings in the field.