Trusted Agency
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Contact information
Address

No. 2, N-2, 24th Main, 1st Phase, J P Nagar, Bangalore - 560078

Email

info@yulop.com

Phone

+91 80 41753867 / 42166621

Products

EasyTourz

We are a Street View | Trusted agency of Google. We have been awarded for consistent performance in 2014. Started and driven by team of experience and passionate professionals with vast industry experience, we have significant expertise in developing map based applications and solutions. We continuously strive to innovate and bring industry leading solutions to our customers.

  • We understand your needs better. We guide the visitors through your business at their own convenience.
  • We help to showcase the businesses to the fullest extent so that no customer will ever walkout without knowing something about your business.
  • We enable the businesses to engage with visitors and customers actively. It is not just about guided tour, but a lead generation source.
  • Key Features
  • Responsive Design
  • Navigation
  • Info Points
  • Send Enquiry
  • Contact Info
  • Share
  • Useful Links
  • Display on Website or Facebook
  • Usage Analytics

Integrated Management System (IMS)

In most organisations, all transactions – material, money, assets, resource – are tracked for monitoring the status and progress. Currently many of these organisations use standard or custom-developed software packages (typical ERPs) for the same. However, real challenge in efficiently and effectively executing the business objectives are mostly non-transaction oriented, such as Communication, Commitments, Actions, Issues, Experience, Feedbacks and Customer Perceptions. Most organisations depend upon their employees and Management to implement them in "right spirit" and "trust" all is going well. With these "non-transaction" items being so critical to the organisation business,

success both in the short and long terms, it is imperative that they need to be "controlled" and "continually improved". Our IMS product attempts to bring all non-transaction oriented actions under a common platform for organisations to record, monitor and continually improve upon them. It is a hosted & supported web based system providing comprehensive solution to every organisation needs. It is also a great tool for businesses to implement for implementation of various Quality Management Systems like ISO 9000 & ISO 14000 and CMMi with real intent to improve organisational efficiency and customer satisfaction.

  • Key Features
  • Cloud based, scalable solution
  • 11 different functional modules
  • Quick review dashboard
  • Periodic alerts, reminders and escalations
  • 3 different versions – Basic, Standard and Advanced
  • Upgradability from Basic to higher versions anytime
  • Multi-user access across the organisation

Customer Experience Management System (CXM)

With competition growing by day, it is the experience of the customers with company's products and services that matters most and that determines the company's future. Gone are the days where one looks constantly for new customers ignoring the existing ones. It is imperative for the companies to keep the existing customers continuously engaged, serve to their satisfaction and generate more business through them and through their referrals.

Here are some statistics mined across internet that highlight the importance of positive customer experience and retention:

  • Price is not the main reason for customer churn; it is actually due to the overall poor quality of customer service.
  • A customer is 4 times more likely to defect to a competitor if the problem is service related than price or product related.
  • The probability of selling to an existing customer is 60 – 70%. The probability of selling to a new prospect is 5-20%.
  • For every customer complaint there are 26 other unhappy customers who have remained silent.
  • A 2% increase in customer retention has the same effect as decreasing costs by 10%.
  • A dissatisfied customer will tell between 9-15 people about their experience. Around 13% of dissatisfied customers tell more than 20 people.
  • Happy customers who get their issue resolved tell about 4-6 people about their experience.
  • It costs 6–7 times more to acquire a new customer than retain an existing one.

It is true that many organisations are quite far from their customers with many layers (braches / outlets, franchisee / reseller network) in-between them. It is equally true that many customers also find it almost impossible to reach-out to the right persons in the organisation and be heard. It is very essential for long term success of the businesses to have their eyes and ears on the ground constantly to understand the pulse of the customers, and take actions to address the gaps between expectations and delivery. Our product will help the businesses to reach-out to customers proactively, engage with them actively, understand their needs and expectations, and guide the organisation to be more customer-centric.

  • Key Features
  • Map based multiple type search options
  • Web 2.0 interface for two-way communication
  • Online customer feedback and rating
  • Online enquiry and tracking
  • Cloud based, scalable solution
  • Inbuilt SMS and Email communications
  • Branch / outlet performance monitoring

Field Force Management System (FFM)

Over 40% of all workforces are mobile in most front-end Organisations. How effectively these field forces are managed determine the effectiveness and efficiency of the entire organisation. Collecting customer data from the field, inspecting field assets, auditing field operations, booking a new sales order are the tasks that routinely happen in the field, but are largely manual even today.

Some of the key benefits of using an automated FFM are detailed below:

  • Reduce cost per sale: The critical return for any system is that deals closed increase and the cost per sale goes down. Reduction in the time from contact to sale and increase in the ratio of closures to contacts, directly helps in reducing the cost per sale. FFM system consolidates and reports on each executive's activities, freeing them from mundane periodic reporting and allowing them to focus more on selling and customer relations.
  • Increase field executive accountability: Field Executives can see exactly what they are reporting to management. They can also track their own lead generation and productivity.
  • Forecast sales more accurately: Track metrics such as conversion rates from leads to prospects to closed deals, helping the organizations to forecast more accurately. This is particularly beneficial when combined with historical seasonality information.
  • Improve client retention rates: Through timely contacts, systematic engagements and appropriate service, FFM systems help to ensure customer satisfaction and improve customer retentions.

Our Field Force Management solution allows organisations to automate field activities starting from first contact to completion of the service / delivery. Our solution enhances the credibility of data collected from the field by geo-tagging and time-stamping the activities, allows new tasks to be assigned to field workers and gives management real time visibility into happenings in the field.

  • Key Features
  • Individual and team sales activity monitoring
  • Status tracking from contact to closure
  • Daily, weekly, monthly performance reports
  • Customisable process steps to suit business needs
  • Map based reports
  • Meetings calendar, actions tracker
  • Field issues reporting and tracking